Problem: No ribbon detected when inserting a new ribbon into the Datacard SP25, SP35, SP55, SP75.
Resolution: Preform the GoGreen upgrade
Datacard GoGreen Firmware Upgrade Instructions
Visit the following link http://www.datacard.co.uk/gogreen and enter you details you will be able to download the firmware upgrade.
More information is available from Datacard website: http://www.datacard.co.uk/gogreen-what-is-gogreen